Support

Frequently asked questions

Everything you need to know about Cleartraced, our data, and how we work with banks and investors.

Accuracy & Quality

What accuracy does Cleartraced deliver?

Our fully automated workflow achieves 98.5% data extraction accuracy. A semi-automated layer captures an additional 0.5–1.5% of edge cases, and a final human quality-control sign-off ensures data is as close to 100% accurate as possible.

How do you validate extracted data?

Every datapoint passes through three layers: rule-based anomaly detection flags statistical outliers, a second LLM cross-validates the extraction in context, and ESG data experts review flagged cases. The result is re-verified against the original source PDF before delivery.

Are estimates or proxies used?

No. We only report what companies actually disclose. No scores, no proxies, no bias. If a company hasn’t reported a datapoint, it is marked as not disclosed — never estimated or inferred.

Do you offer ESG ratings or scores?

No. ESG ratings are opinions, not facts — and research consistently shows low correlation between major rating agencies and poor links to actual environmental or social impact. We report only what companies actually disclose: verified, source-traceable figures. No ratings, no scores, no proxies. Results matter; ambitions and trophies do not.

Why not just use a standard AI model like ChatGPT directly?

Off-the-shelf AI models misinterpret unstructured ESG data in PDFs without specialised pre-processing — leading to inaccuracies with complex table formats, multi-language reports, and inconsistent unit reporting. Our pipeline applies multiple layers of document pre-processing before extraction, followed by rule-based anomaly detection and human expert review. The result is reliable, structured data rather than AI-generated guesses.

Coverage

What companies do you cover?

Any publicly disclosing company worldwide — independent of country, language, size, or listing status. We cover 30,000+ disclosing companies globally, and unlike legacy vendors with fixed historical databases, our AI platform collects data on demand directly from original corporate disclosures.

Which ESG datapoints are available?

We support a wide range of environmental, social, and governance indicators — including GHG emissions (Scope 1, 2, 3), energy consumption, water usage, biodiversity, board diversity, human rights, transition plans, health & safety, and more. Custom datapoint schemas are available on request.

How quickly can you add a new company?

Our AI pipeline can locate, process, and extract ESG data for any new disclosing company in under 15 minutes. Coverage scales instantly — no analyst queues, no waiting weeks for a new company to appear in a static database.

What language are source documents in?

Our workflow prioritises English-language reports where available, as they typically enable higher extraction accuracy and are accessible to a broad user base. Where no English version exists, we extract from the original report in the company’s local language, which then becomes the source of record. Language prioritisation can be adjusted or bypassed on client request.

Compliance & Legal

Is it legally compliant and safe to use?

Yes. Our data is sourced exclusively from publicly available company reports. Under Swedish copyright law, facts and figures are not protected. We are aligned with the EU Database Directive, GDPR-safe, and every datapoint is fully traceable to its source PDF — auditable for regulators and stakeholders at any time.

Does Cleartraced help with EBA ESG risk management compliance?

Yes. Cleartraced is specifically designed to help EU credit institutions and institutional investors meet EBA ESG risk management guidelines. We deliver the structured, source-traceable counterparty ESG data required for portfolio analysis, stress testing, and regulatory reporting.

Is my portfolio data kept private?

Absolutely. Client data is never shared with third parties, sold, or used to train AI models. Our infrastructure is cloud-hosted in Sweden within EU jurisdiction, fully GDPR-compliant, and secured with MFA/2FA on all accounts.

Where are your servers located?

Our servers are hosted in Stockholm, Sweden — within EU jurisdiction — ensuring full GDPR compliance and alignment with EU data protection standards. All data is encrypted at rest and in transit.

What is ESAP, and does it replace services like Cleartraced?

ESAP (European Single Access Point) is an EU platform centralising standardised ESG disclosures from EU-based companies. It will not replace services like Cleartraced. ESAP covers standardised EU data only — many companies globally, especially outside Europe, report in unstructured formats across different languages not captured by ESAP. Our AI extracts ESG data from any disclosing company worldwide, in any format, complementing ESAP rather than competing with it.

Delivery & Integration

How is data delivered?

Via the Cleartraced Data Platform (browser UI), REST API, or structured CSV/Excel exports — ready for immediate use in portfolio analysis, regulatory reporting, and risk assessment.

What makes Cleartraced different from other data providers?

Most providers still rely on manual extraction — in-house teams or offshore analysts combing through PDFs by hand. At Cleartraced, we’ve built an autonomous AI solution that locates and accurately extracts any disclosing company’s ESG data in under 15 minutes, with full source traceability and continuous updates. No scores, no proxies, no bias.

ESG Data Platform

Can I choose which currency data is displayed in?

Data is collected and stored in the original currency as reported in the source PDF — ensuring full source consistency and traceability. In the platform, you can select any display currency in Settings; all relevant values are automatically recalculated using the exchange rate at the start of the relevant reporting year.

Still have questions?

Our team is happy to walk you through our data, methodology, and how we can work together.